Policies

1. Who are we?

a. Klassified Ltd are a company registered within England and Wales, company number 13019911.

b. Our Registered trading address is 17b Somers Road, Rugby, CV22 7DG

2. Finance

a. Klassified Ltd does not act as a finance broker, we are in partnership with Finset who are a Vehicle Finance Broker, their aim is to obtain the best financial acceptance to fit your circumstance. They work with a variety of finance partners in order to help you obtain an acceptance.

b. Please note, they are only able to offer finance products from their panel of lenders. They’re happy to provide information on the finance products they offer at any time but they could offer you Hire Purchase, Personal Contract Purchase, Conditional Sale or Personal Loan options.

c. Treating Customers Fairly (TCF) is a core part of their culture and they are committed to ensuring you receive a product suitable for your needs and circumstances.

3. Contact us information for Finset

a. Should you have any questions prior to making an application, or have any queries during or after your application has been made, you can contact them on the following information –

● Telephone: 01245 967 999
● Email: compliance@finset.co.uk
● Address: 64 – 66 Burgundy House, Springfield Road, Chelmsford, Essex CM2 0JY

4. Regulation

a. In order to carry out our activities, we are authorised and regulated by the Financial Conduct Authority (‘FCA’).

b. Our FRN 944947


5. Finance Options

a. In order to assist you with obtaining vehicle finance, your details will be passed over to finance providers that Finset work with.

b. Their finance providers, in order to assess your creditworthiness, will check your information with credit reference agencies, and potentially fraud prevention agencies.

c. They will also use the information that you have provided to assist them in assessing your current status and affordability.

d. It is important that all the information you provide is accurate and up to date.

e. Please note that they cannot guarantee an acceptance and all potential finance is subject to terms and status.

f. Before entering into any agreement, you should ensure you have fully read and understood the agreement you are considering entering into.

g. Finset encourage you to take the time to read through any documentation provided, and please do ask any questions you may have. Finset Limited - Initial Disclosure Document v2.1 [062023]

h. It is incredibly important you understand the type of agreement you are entering into along with your rights under the agreement such as (but not limited too) Distance Selling and the 14-day rule, Post Contract and your rights if there is an issue with the vehicle, Cancellation and what would happen should you not be able to keep up with the repayments.

i. The Finset team are happy to answer any questions or go through anything in further detail, please contact them on the above.

j. They will never provide you with a recommendation or advise you on certain products, however their partners will provide you with all the information required within your Pre-Contract Information to assist you in making an informed decision.

6. Affordability

a. It is extremely important that you look into finance options that are suitable for your current (and potential future) financial situation.

b. Finset will go over all your details to ensure we have the correct information to pass onto their partners, who will then try to verify the information. However, please note that evidence of your income may be requested.

c. If you are aware or suspect that your financial position will change in the future, you must inform them or the finance partner directly.

d. Your credit rating could be adversely affected if you do not make payments when due.

7. Complaints

a. If you wish to make a complaint regarding finance, please email www.finset.co.uk/complaints

8. Your Information

a. In order to process your application, you will need to provide Finset with some of your personal information.

b. Your data will not be processed without your explicit consent for us to do so, therefore if you do not wish for your application to be processed, we kindly ask that this is not submitted.


COMPLAINTS POLICY AND PROCEDURE

1. Customer Complaints Procedure

‘Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers are unsatisfied, it’s important to us that this is dealt with objectively, fairly and as quickly as we are able to.’

The following procedure explains how we deal with complaints, our commitments to you and what action to take if you think your complaint has not been resolved to your satisfaction. If you have a complaint about any aspect of our service, then we would like to hear from you.

Please use the below details to let us know:
• Telephone: 07823465631
• Email: sales@klassifiedcars.co.uk
• Post: Klassified Ltd, 17b Somers Road, Rugby, CV22 7DG

We kindly ask, so we can look into your complaint as quickly as possible. You include as much detail as you can, however if we are missing anything we will be in touch. We will aim to come back to you within 48 working hours of receiving your complaint.

If we are able to investigate and resolve your complaint within 3 days, you will receive a summary resolution response from ourselves, which will detail our outcome and findings.

In the event our investigations take longer than 3 days, we will issue you a Final Response within the 8-week timescale. Whilst we try to close any complaint before this 8-week time frame, we do need to make you aware we do have this time. Our final response will include detailed information of your complaint, our investigation and the resolution we have come to. If you are not satisfied with our Final Response or the handling of your complaint within the 8-week time frame, you can contact the Financial Ombudsman service using the details below. You must do this within six months of our final response.

W: www.financial-ombudsman.org.uk
T: 0800 023 4567P: Exchange Tower, Harbour Exchange, London, E14 9SR